{"id":1010,"date":"2025-08-12T06:27:41","date_gmt":"2025-08-12T06:27:41","guid":{"rendered":"https:\/\/www.rfmlib.hu\/?post_type=informacios-oldalak&#038;p=1010"},"modified":"2025-08-12T07:18:43","modified_gmt":"2025-08-12T07:18:43","slug":"panaszbejelentes","status":"publish","type":"informacios-oldalak","link":"https:\/\/www.rfmlib.hu\/en\/informacios-oldalak\/panaszbejelentes\/","title":{"rendered":"<p>Complaints<\/p>"},"content":{"rendered":"<p><a href=\"https:\/\/www.rfmlib.hu\/wp-content\/uploads\/2025\/08\/panaszkezelesi_szabalyzat.pdf\" target=\"_blank\" rel=\"noopener\" title=\"\">Complaint handling policy<\/a><div id=\"bitforms_2_1010_1\" class=\"bit-form Ax2 Bl2 _frm-bg-b2\">\n      \n          <form novalidate id=\"form-bitforms_2_1010_1\" class=\"Av2 Aw2 _frm-b2\" method=\"post\" action=\"\">\n              <input type=\"text\" class=\"d-none\" name=\"csrf\" value=\"nVx5zr19oNSGGydSFTFDwhk03tFNhjadEA2Y5UPwnzY=\">\n              <input type=\"text\" class=\"d-none\" name=\"t_identity\" value=\"l81uuBh+9BuJCfXxArDEJLRIsKCKHpwqq8vFo61kaVg=\">\n              \n              <input type=\"text\" class=\"d-none\" name=\"bitforms_id\" value=\"bitforms_2\">\n                  <div class=\"btcd-fld-itm b2-2\"><div class=\"K2 O2 P2 Q2 b2-2-fld-wrp bf-fld-wrp\">\n  <div class=\"Am2 Ap2 Aq2 b2-2-lbl-wrp bf-lbl-wrp\"><label class=\"A2 D2 z2 Am2 An2 Ao2 Ap2 BZ2 b2-2-lbl bf-lbl\" for=\"b2-2-1\">Name:<span class=\"Ar2 As2 b2-2-req-smbl bf-req-smbl\">*<\/span><\/label><\/div>\n  <div class=\"b2-2-inp-wrp bf-inp-wrp\">\n    <div class=\"Q2 Al2 b2-2-inp-fld-wrp bf-inp-fld-wrp\">\n      <input id=\"b2-2-1\" class=\"B2 E2 F2 AO2 AP2 AQ2 AR2 AS2 AT2 AU2 AV2 AW2 AX2 AY2 AZ2 Aa2 Ab2 Ac2 Ad2 Ae2 Af2 Ag2 Ah2 Ai2 Aj2 Ak2 Bb2 Bc2 Bd2 Be2 Bf2 Bg2 Bh2 Bi2 Bj2 Bk2 b2-2-fld bf-fld\" type=\"text\" required autocomplete=\"name\" name=\"text-b2-2\">\n      \n      \n    <\/div>\n    \n    \n    <div class=\"L2 M2 N2 b2-2-err-wrp bf-err-wrp\" style=\"opacity: 0 !important; height: 0px !important;\">\n  <div class=\"J2 b2-2-err-inner bf-err-inner\">\n    \n      \n      <div class=\"A2 D2 T2 AC2 AD2 AE2 AF2 AG2 AH2 AI2 AJ2 AK2 b2-2-err-msg bf-err-msg  K2 b2-2-err-txt bf-err-txt\" style=\"display: none !important;\"><\/div>\n      \n    \n  <\/div>\n<\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b2-6\"><div class=\"K2 O2 P2 Q2 b2-6-fld-wrp bf-fld-wrp\">\n  <div class=\"Am2 Ap2 Aq2 b2-6-lbl-wrp bf-lbl-wrp\"><label class=\"A2 D2 z2 Am2 An2 Ao2 Ap2 BZ2 b2-6-lbl bf-lbl\" for=\"b2-6-1\">Address:<span class=\"Ar2 As2 b2-6-req-smbl bf-req-smbl\">*<\/span><\/label><\/div>\n  <div class=\"b2-6-inp-wrp bf-inp-wrp\">\n    <div class=\"Q2 Al2 b2-6-inp-fld-wrp bf-inp-fld-wrp\">\n      <input id=\"b2-6-1\" class=\"B2 E2 F2 AO2 AP2 AQ2 AR2 AS2 AT2 AU2 AV2 AW2 AX2 AY2 AZ2 Aa2 Ab2 Ac2 Ad2 Ae2 Af2 Ag2 Ah2 Ai2 Aj2 Ak2 Bb2 Bc2 Bd2 Be2 Bf2 Bg2 Bh2 Bi2 Bj2 Bk2 b2-6-fld bf-fld\" type=\"text\" required name=\"text-2-6\">\n      \n      \n    <\/div>\n    \n    \n    <div class=\"L2 M2 N2 b2-6-err-wrp bf-err-wrp\" style=\"opacity: 0 !important; height: 0px !important;\">\n  <div class=\"J2 b2-6-err-inner bf-err-inner\">\n    \n      \n      <div class=\"A2 D2 T2 AC2 AD2 AE2 AF2 AG2 AH2 AI2 AJ2 AK2 b2-6-err-msg bf-err-msg  K2 b2-6-err-txt bf-err-txt\" style=\"display: none !important;\"><\/div>\n      \n    \n  <\/div>\n<\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b2-5\"><div class=\"K2 O2 P2 Q2 b2-5-fld-wrp bf-fld-wrp\">\n  <div class=\"Am2 Ap2 Aq2 b2-5-lbl-wrp bf-lbl-wrp\"><label class=\"A2 D2 z2 Am2 An2 Ao2 Ap2 BZ2 b2-5-lbl bf-lbl\" for=\"b2-5-1\">Email<span class=\"Ar2 As2 b2-5-req-smbl bf-req-smbl\">*<\/span><\/label><\/div>\n  <div class=\"b2-5-inp-wrp bf-inp-wrp\">\n    <div class=\"Q2 Al2 b2-5-inp-fld-wrp bf-inp-fld-wrp\">\n      <input id=\"b2-5-1\" class=\"B2 E2 F2 AO2 AP2 AQ2 AR2 AS2 AT2 AU2 AV2 AW2 AX2 AY2 AZ2 Aa2 Ab2 Ac2 Ad2 Ae2 Af2 Ag2 Ah2 Ai2 Aj2 Ak2 Bb2 Bc2 Bd2 Be2 Bf2 Bg2 Bh2 Bi2 Bj2 Bk2 b2-5-fld bf-fld\" type=\"email\" required autocomplete=\"email\" name=\"email-b2-5\">\n      \n      \n    <\/div>\n    \n    \n    <div class=\"L2 M2 N2 b2-5-err-wrp bf-err-wrp\" style=\"opacity: 0 !important; height: 0px !important;\">\n  <div class=\"J2 b2-5-err-inner bf-err-inner\">\n    \n      \n      <div class=\"A2 D2 T2 AC2 AD2 AE2 AF2 AG2 AH2 AI2 AJ2 AK2 b2-5-err-msg bf-err-msg  K2 b2-5-err-txt bf-err-txt\" style=\"display: none !important;\"><\/div>\n      \n    \n  <\/div>\n<\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b2-7\"><div class=\"K2 O2 P2 Q2 b2-7-fld-wrp bf-fld-wrp\">\n  <div class=\"Am2 Ap2 Aq2 b2-7-lbl-wrp bf-lbl-wrp\"><label class=\"A2 D2 z2 Am2 An2 Ao2 Ap2 BZ2 b2-7-lbl bf-lbl\" for=\"b2-7-1\">Reading ticket number:<\/label><\/div>\n  <div class=\"b2-7-inp-wrp bf-inp-wrp\">\n    <div class=\"Q2 Al2 b2-7-inp-fld-wrp bf-inp-fld-wrp\">\n      <input id=\"b2-7-1\" class=\"B2 E2 F2 AO2 AP2 AQ2 AR2 AS2 AT2 AU2 AV2 AW2 AX2 AY2 AZ2 Aa2 Ab2 Ac2 Ad2 Ae2 Af2 Ag2 Ah2 Ai2 Aj2 Ak2 Bb2 Bc2 Bd2 Be2 Bf2 Bg2 Bh2 Bi2 Bj2 Bk2 b2-7-fld bf-fld\" type=\"text\" name=\"text-2-7\">\n      \n      \n    <\/div>\n    \n    \n    <div class=\"L2 M2 N2 b2-7-err-wrp bf-err-wrp\" style=\"opacity: 0 !important; height: 0px !important;\">\n  <div class=\"J2 b2-7-err-inner bf-err-inner\">\n    \n      \n      <div class=\"A2 D2 T2 AC2 AD2 AE2 AF2 AG2 AH2 AI2 AJ2 AK2 b2-7-err-msg bf-err-msg  K2 b2-7-err-txt bf-err-txt\" style=\"display: none !important;\"><\/div>\n      \n    \n  <\/div>\n<\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b2-8\"><div class=\"K2 O2 P2 Q2 b2-8-fld-wrp bf-fld-wrp\">\n  <div class=\"Am2 Ap2 Aq2 b2-8-lbl-wrp bf-lbl-wrp\"><label class=\"A2 D2 z2 Am2 An2 Ao2 Ap2 BZ2 b2-8-lbl bf-lbl\" for=\"b2-8-1\">Date of detection of the complaint:<\/label><\/div>\n  <div class=\"b2-8-inp-wrp bf-inp-wrp\">\n    <div class=\"Q2 Al2 b2-8-inp-fld-wrp bf-inp-fld-wrp\">\n      <input id=\"b2-8-1\" class=\"B2 E2 F2 AO2 AP2 AQ2 AR2 AS2 AT2 AU2 AV2 AW2 AX2 AY2 AZ2 Aa2 Ab2 Ac2 Ad2 Ae2 Af2 Ag2 Ah2 Ai2 Aj2 Ak2 Bb2 Bc2 Bd2 Be2 Bf2 Bg2 Bh2 Bi2 Bj2 Bk2 b2-8-fld bf-fld\" type=\"date\" name=\"date-2-8\" onclick=\"this.showPicker();\">\n      \n      \n    <\/div>\n    \n    \n    <div class=\"L2 M2 N2 b2-8-err-wrp bf-err-wrp\" style=\"opacity: 0 !important; height: 0px !important;\">\n  <div class=\"J2 b2-8-err-inner bf-err-inner\">\n    \n      \n      <div class=\"A2 D2 T2 AC2 AD2 AE2 AF2 AG2 AH2 AI2 AJ2 AK2 b2-8-err-msg bf-err-msg  K2 b2-8-err-txt bf-err-txt\" style=\"display: none !important;\"><\/div>\n      \n    \n  <\/div>\n<\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b2-9\"><div class=\"K2 O2 P2 Q2 b2-9-fld-wrp bf-fld-wrp\">\n  <div class=\"Am2 Ap2 Aq2 b2-9-lbl-wrp bf-lbl-wrp\"><label class=\"A2 D2 z2 Am2 An2 Ao2 Ap2 BZ2 b2-9-lbl bf-lbl\" for=\"b2-9-1\">Library concerned by the complaint: <span class=\"Ar2 As2 b2-9-req-smbl bf-req-smbl\">*<\/span><\/label><\/div>\n  <div class=\"b2-9-inp-wrp bf-inp-wrp\">\n    <div class=\"b2-9-inp-fld-wrp bf-inp-fld-wrp\">\n        <select id=\"b2-9-1\" class=\"B2 F2 H2 I2 AO2 AP2 AQ2 AR2 AS2 AT2 AU2 AV2 AW2 AX2 AY2 Aa2 Ab2 Ah2 Ai2 Aj2 BF2 BG2 BH2 Bb2 Bc2 Bd2 Be2 Bi2 Bj2 Bk2 b2-9-fld bf-fld\" name=\"html-select-2-9\" value=\"\">\n          \n          <option class=\"b2-9-slct-optn bf-slct-optn\" value=\"II. R&aacute;k&oacute;czi Ferenc K&ouml;nyvt&aacute;r k&ouml;zponti k&ouml;nyvt&aacute;r\">\n              II. R\u00e1k\u00f3czi Ferenc Library Central Library\n            <\/option><option class=\"b2-9-slct-optn bf-slct-optn\" value=\"J&oacute;zsef Attila K&ouml;nyvt&aacute;r\">\n              Attila J\u00f3zsef Library\n            <\/option><option class=\"b2-9-slct-optn bf-slct-optn\" value=\"Kaffka Margit K&ouml;nyvt&aacute;r\">\n              Margit Kaffka Library\n            <\/option><option class=\"b2-9-slct-optn bf-slct-optn\" value=\"L&eacute;vay J&oacute;zsef Muze&aacute;lis K&ouml;nyvt&aacute;r\">\n              J\u00f3zsef L\u00e9vay Museum Library\n            <\/option><option class=\"b2-9-slct-optn bf-slct-optn\" value=\"M&oacute;ra Ferenc K&ouml;nyvt&aacute;r\">\n              the Ferenc M\u00f3ra Library\n            <\/option><option class=\"b2-9-slct-optn bf-slct-optn\" value=\"Pet?fi S&aacute;ndor K&ouml;nyvt&aacute;r\">\n              Pet?fi S\u00e1ndor Library\n            <\/option><option class=\"b2-9-slct-optn bf-slct-optn\" value=\"Szab&oacute; L?rinc Idegennyelvi K&ouml;nyvt&aacute;r\">\n              Szab\u00f3 L?rinc Foreign Language Library\n            <\/option><option class=\"b2-9-slct-optn bf-slct-optn\" value=\"Tompa Mih&aacute;ly K&ouml;nyvt&aacute;r\">\n              Tompa Mih\u00e1ly Library\n            <\/option>\n        <\/select>\n      <\/div>\n    \n    <div class=\"L2 M2 N2 b2-9-err-wrp bf-err-wrp\" style=\"opacity: 0 !important; height: 0px !important;\">\n  <div class=\"J2 b2-9-err-inner bf-err-inner\">\n    \n      \n      <div class=\"A2 D2 T2 AC2 AD2 AE2 AF2 AG2 AH2 AI2 AJ2 AK2 b2-9-err-msg bf-err-msg  K2 b2-9-err-txt bf-err-txt\" style=\"display: none !important;\"><\/div>\n      \n    \n  <\/div>\n<\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b2-3\"><div class=\"K2 O2 P2 Q2 b2-3-fld-wrp bf-fld-wrp\">\n  <div class=\"Am2 Ap2 Aq2 b2-3-lbl-wrp bf-lbl-wrp\"><label class=\"A2 D2 z2 Am2 An2 Ao2 Ap2 BZ2 b2-3-lbl bf-lbl\" for=\"b2-3-1\">Detailed description of the complaint:<span class=\"Ar2 As2 b2-3-req-smbl bf-req-smbl\">*<\/span><\/label><\/div>\n  <div class=\"b2-3-inp-wrp bf-inp-wrp\">\n    <div class=\"Q2 Al2 b2-3-inp-fld-wrp bf-inp-fld-wrp\">\n      <textarea id=\"b2-3-1\" class=\"B2 E2 F2 AO2 AP2 AQ2 AR2 AS2 AU2 AV2 AX2 AY2 AZ2 Aa2 Ab2 Ac2 Ad2 Ae2 Af2 Ag2 Ah2 Ai2 Aj2 Ak2 BE2 Bb2 Bc2 Bd2 Be2 Bf2 Bg2 Bh2 Bi2 Bj2 Bk2 b2-3-fld bf-fld\" required name=\"textarea-b2-3\"><\/textarea>\n      \n      \n    <\/div>\n    \n    <div class=\"L2 M2 N2 b2-3-err-wrp bf-err-wrp\" style=\"opacity: 0 !important; height: 0px !important;\">\n  <div class=\"J2 b2-3-err-inner bf-err-inner\">\n    \n      \n      <div class=\"A2 D2 T2 AC2 AD2 AE2 AF2 AG2 AH2 AI2 AJ2 AK2 b2-3-err-msg bf-err-msg  K2 b2-3-err-txt bf-err-txt\" style=\"display: none !important;\"><\/div>\n      \n    \n  <\/div>\n<\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b2-10\"><div class=\"K2 O2 P2 Q2 b2-10-fld-wrp bf-fld-wrp\">\n  \n  <div class=\"b2-10-inp-wrp bf-inp-wrp\">\n    <div class=\"D2 b2 b2-10-cc bf-cc\">\n        <svg class=\"d2 v2 w2 x2 y2 b2-10-cks bf-cks\">\n          <symbol id=\"b2-10-ck-svg\" viewbox=\"0 0 12 10\">\n            <polyline class=\"p2 q2 r2 s2 t2 u2 b2-10-ck-svgline bf-ck-svgline\" points=\"1.5 6 4.5 9 10.5 1\"><\/polyline>\n          <\/symbol>\n        <\/svg>\n\n        <div class=\"b2-10-cw bf-cw\">\n          <input id=\"b2-10-1-decision\" type=\"checkbox\" class=\"c2 d2 e2 f2 g2 h2 i2 j2 k2 l2 m2 n2 BU2 BV2 BW2 BX2 BY2 b2-10-ci bf-ci\" required name=\"decision-box-2-10\" value=\"Accepted\">\n          <label data-cl for=\"b2-10-1-decision\" class=\"A2 C2 D2 z2 AA2 BZ2 b2-10-cl bf-cl\">\n            <span data-bx class=\"A2 G2 Q2 R2 S2 T2 U2 V2 W2 X2 Y2 Z2 a2 BT2 b2-10-bx bf-bx A2 G2 Q2 R2 S2 T2 U2 V2 W2 X2 Y2 Z2 a2 BT2 b2-10-bx bf-bx\">\n              <svg width=\"12\" height=\"10\" viewbox=\"0 0 12 10\" class=\"AL2 AM2 AN2 Ba2 b2-10-svgwrp bf-svgwrp\">\n                <use data-ck-icn href=\"#b2-10-ck-svg\" class=\"o2 b2-10-ck-icn bf-ck-icn\"><\/use>\n              <\/svg>\n            <\/span>\n            <span class=\"AB2 b2-10-ct bf-ct\">\n              <p style=\"margin: 0\"><span style=\"font-family: Arial, Helvetica, 'Nimbus Sans L', sans-serif\">I agree that my e-mail address will be used by the Library to respond to issues raised during the complaint handling process<\/span><\/p>\n            <\/span>\n          <\/label>\n        <\/div>\n      <\/div>\n    \n    <div class=\"b2-10-err-wrp bf-err-wrp\" style=\"opacity: 0 !important; height: 0px !important;\">\n  <div class=\"b2-10-err-inner bf-err-inner\">\n    \n      \n      <div class=\"A2 D2 T2 AC2 AD2 AE2 AF2 AG2 AH2 AI2 AJ2 AK2 b2-10-err-msg bf-err-msg  b2-10-err-txt bf-err-txt\" style=\"display: none !important;\"><\/div>\n      \n    \n  <\/div>\n<\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b2-11\"><div class=\"K2 O2 P2 Q2 b2-11-fld-wrp bf-fld-wrp\">\n  \n  <div class=\"b2-11-inp-wrp bf-inp-wrp\">\n    <div class=\"D2 b2 b2-11-cc bf-cc\">\n        <svg class=\"d2 v2 w2 x2 y2 b2-11-cks bf-cks\">\n        <symbol id=\"b2-11-ck-svg\" viewbox=\"0 0 12 10\">\n          <polyline class=\"p2 q2 r2 s2 t2 u2 b2-11-ck-svgline bf-ck-svgline\" points=\"1.5 6 4.5 9 10.5 1\"><\/polyline>\n        <\/symbol>\n      <\/svg>\n        <div class=\"b2-11-cw bf-cw\">\n        <input id=\"b2-11-1-gdpr\" type=\"checkbox\" class=\"c2 d2 e2 f2 g2 h2 i2 j2 k2 l2 m2 n2 BU2 BV2 BW2 BX2 BY2 b2-11-ci bf-ci\" required name=\"gdpr-2-11\" value=\"Consented\">\n        <label data-cl for=\"b2-11-1-gdpr\" class=\"A2 C2 D2 z2 AA2 BZ2 b2-11-cl bf-cl\">\n        <span data-bx class=\"A2 G2 Q2 R2 S2 T2 U2 V2 W2 X2 Y2 Z2 a2 BT2 b2-11-bx bf-bx A2 G2 Q2 R2 S2 T2 U2 V2 W2 X2 Y2 Z2 a2 BT2 b2-11-bx bf-bx\">\n        <svg width=\"12\" height=\"10\" viewbox=\"0 0 12 10\" class=\"AL2 AM2 AN2 Ba2 b2-11-svgwrp bf-svgwrp\">\n          <use data-ck-icn href=\"#b2-11-ck-svg\" class=\"o2 b2-11-ck-icn bf-ck-icn\"><\/use>\n        <\/svg>\n      <\/span>\n        <span class=\"AB2 b2-11-ct bf-ct\">\n        <p style=\"margin: 0\"><span style=\"font-family: Arial, Helvetica, 'Nimbus Sans L', sans-serif\">I declare that I have read the Privacy Policy.<a href=\"https:\/\/www.rfmlib.hu\/wp-content\/uploads\/2025\/08\/adatkezelesi_tajekoztato.pdf\" target=\"_blank\" rel=\"noopener\"> Privacy Policy<\/a><\/span><\/p>\n      <\/span>\n      <\/label>\n      <\/div>\n      <\/div>\n    \n    <div class=\"b2-11-err-wrp bf-err-wrp\" style=\"opacity: 0 !important; height: 0px !important;\">\n  <div class=\"b2-11-err-inner bf-err-inner\">\n    \n      \n      <div class=\"A2 D2 T2 AC2 AD2 AE2 AF2 AG2 AH2 AI2 AJ2 AK2 b2-11-err-msg bf-err-msg  b2-11-err-txt bf-err-txt\" style=\"display: none !important;\"><\/div>\n      \n    \n  <\/div>\n<\/div>\n  <\/div>\n<\/div><\/div><div class=\"btcd-fld-itm b2-1\"><div class=\"K2 O2 P2 Q2 b2-1-fld-wrp bf-fld-wrp\">\n  \n  <div class=\"b2-1-inp-wrp bf-inp-wrp\">\n    <div class=\"D2 b2-1-inp-fld-wrp bf-inp-fld-wrp\">\n        <button class=\"A2 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